Apr 14, 2014
Jun 04, 2013
Apr 10, 2013
Retail Banking 
 

Determined to bring comfort and convenience into people’s financial life, Bank Audi enables its customers to stay in control of their money at all times. They can easily access a wealth of value-added products and services through its widespread branch network and electronic banking platform.

Through its 73 full-fledged branches in Lebanon backed with the largest ATM network covering over 174 sites in key locations across the country, Bank Audi takes away the hassle of banking and reaches out to its growing customer base. As part of its ongoing commitment to its clients, the Bank seeks to improve customer satisfaction and loyalty by establishing itself as a true innovator in tailoring exclusive products and services to meet their day-to-day banking needs.

In light of the growing customer needs, Retail business is shifting from a mostly product-based approach where retail products are offered to all clients to a customer-based approach where specific retail products are tailored for specific customer segments according to their profile.

In this context, Bank Audi devised several banking delivery channels to consolidate this transformation such as NOVO, the first interactive banking touch point in the region, NOVO ATMs and e-banking services, among others. In addition, the Bank offers an exhaustive range of Retail products and services grouped into 5 categories:

  • DEBIT CARDS
  • Bank Audi offers its customers the 24/7 MasterCard Platinum and Gold, the BankerNet Visa Electron and the very first Visa Business Debit Card in Lebanon. These cards grant Bank Audi cardholders access to their bank accounts round the clock, allowing them to shop at millions of merchants worldwide and initiate other banking transactions on Bank Audi ATMs such as cash and cheque deposit, cash withdrawal, balance inquiry and transfer, to name a few. They can also benefit from the ‘Audi Rewards’ loyalty program* that is based on a points accumulation system allowing them to earn points whenever they use their cards to pay for purchases and redeem them for valuable gifts from the ‘Audi Rewards’ catalog.

    *For 24/7 MasterCard Gold and Platinum debit cards only
     

  • ACCOUNTS
  • Bank Audi accounts are perfectly designed to offer customers the security of deposit accounts and the flexibility of interest bearing current accounts such as the Payroll and the Wedding accounts. Moreover, the Bank proposes special deposit accounts with attractive interest rates.
     

  • LOANS
  • The wide range of consumer lending products includes:

  • BANCASSURANCE
  • Under the brand name “Aman”, Bank Audi offers a comprehensive range of insurance, savings and investment products. Developed in collaboration with LIA insurance sal, a partly-owned subsidiary, the highly successful “Aman” range has positioned LIA insurance sal among the top 5 insurance companies in terms of non-life products.

    Customers may choose among multiple flexible plans, with monthly premiums being directly debited from their accounts.

    The range includes:

  • SERVICES
  • In addition to direct debit of utility bills (Electricity, Mobile, Landline), tax payment services (Car tax, VAT, etc.), ADSL and Safe Deposit Box, Bank Audi has gradually expanded its offering to include the following services: